24 hour emergency hotline*: +49 (0)180 5211144

+43 (0)800201320

* 0180-5 caller tariff from the German landlines incl. VAT. 0,14 € per minute . Calls from mobile costs, regardless of the area code , 0.42 € per minute.

disorder form

When you have completed a valid maintenance contract with us, you can also use the following mail form.

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Maintenance systems

VESTNER service management

 

It is not enough for us to build perfect elevators. Rather, our goal is to satisfy our customers in every aspect.

 

Customer service has been a key priority in our company for many decades. Due to our constant dialogue with our customers, market observations, analysis of new requirements and the adoption of innovative techniques in our products, customer service and organization VESTNER Aufzüge turned to one of the most successful medium-sized elevator company. This includes an optimal service: A competent and friendly customer care. This is only possible if honest and fair people stand behind it. More than 10,000 satisfied customers are our confirmation.

VESTNER maintenance modules

 

Building-specific maintenance modules allow optimized agreements, depending on the type of use and requirements for the elevator system. Our service spectrum ranges from a pure technical inspection service to a full service. For the value retention of your elevator system, we offer sophisticated service logistics. Our qualified specialised technicians manage almost all technical equipment and systems.

 

Vestner Contract Modules Basis Maintenance Basis Premium Premium Maintenance Premium Premium
Maintenance according to DIN EN 13015

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 ● ● ●
Building-specific maintenance ● ●    
Service-dependent maintenance     ● ●
Cleaning ● ● ● ●
Troubleshooting   ● ● ●
Maintenance     ● ●
Spare parts     ● ●
Wear parts       ●

Response time within 2 hours

       ●
Response time within 24 hours ● ● ●  
Operating time Mo - So 24 hours       ●
Operating time Mo - So 8 - 16 h, further service due to time expanses     ●  
Operating time Mo - Fr 8 - 16 h, further service due to time expanses   ●    
Operating time Mo - Fr 8 - 16 h ●      

 

Emergency call communication
Emergency call communication Basis Maintenance Basis Premium Premium Maintenance Premium Premium
Emergency call system on a rental basis ● ● ● ●
Connection to our emergency call center ● ● ● ●
GSM module ● ● ● ●
Flat rate / SIM card charges ● ● ● ●
Safety evacuation according to DIN EN 81-28 ● ● ● ●
Connection of further signal lines ● ● ● ●
Monitoring system ● ● ● ●

 

Inspection management
Inspection management Basis Maintenance Basis Premium Premium Maintenance Premium Premium
Testing (TÜV / ZÜS), fees, basic test system ● ● ● ●
Accompanying specialised service techician before testing ● ● ● ●
Periodic inspections/intermediate inspections ● ● ● ●
Activity of lift attendant incl. inspection ● ● ● ●
Instruction of a lift attendant ● ● ● ●
Activation of a electronic lift attendant ● ● ● ●

 

Special services
Special services Basis Maintenance Basis Premium Premium Maintenance Premium Premium
Special cleaning ● ● ● ●
Check of shaft smoke extraction, filter change ● ● ● ●
Customer Portal / -Login ● ● ● ●

 

include ●     optional ●

 

VESTNER Maintenance


For our service customers, we ensure that business interruption as well as planned or unplanned restorations can be repaired in the shortest possible time. Qualified service technicians are at our disposal therefore.
Thanks to the fast access to spare parts, we can always ensure high disposability of your lift systems. We will provide you with transparent, binding offers for planable restorations.

 

Do you need maintenance? Please let us know your concerns.

 

Your benefits at a glance: 
Availability: 365 days, 24 hours
Comprehensive service network with regional contact partners
Trained and qualified employees
Risk assessment / notification to operator
Ongoing customer information regarding amended regulations or law changes
Online customer portal
Electronic transmission of the maintenance and performance checks
For all elevator types, technical components and systems
High spare part availability
Certified according to: ISO 9001, ISO 13015, ISO 1401
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Maintenance systems

Our services in this area range from simple functional inspection service to a full service. Special service systems, e.g. for the housing industry, to outline agreements covering specific requirements for service logistics, ensure that every individual need is cared for. Our team of skilled technicians is able to maintain and support virtually all technical equipments and systems in all our lifts.

Our services at a glance
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